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  1. 1
    Managing the service economy : prospects and problems : essays commissioned for the inaugural conference of the Fishman-Davidson Center for the Study of the Service Sector, Wharton School, University of Pennsylvania / edited by Robert P. Inman.
    Published 1985
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  2. 2
    Managing innovation : cases from the services industries / Bruce R. Guile and James Brian Quinn, editors.
    Published 1988
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  3. 3
    The marketing of services / Donald W. Cowell.
    by Cowell, Donald W.
    Published 1984
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  4. 4
    Management in service industries / edited by Peter Jones.
    Published 1989
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  5. 5
    Competing in a service economy how to create a competitive advantage through service development and innovation / Anders Gustafsson, Michael D. Johnson.
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  6. 6
    Contemporary services marketing management : a reader / edited by Mark Gabbott and Gillian Hogg.
    Published 1997
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  7. 7
    The virtual corporation : structuring and revitalizing the corporation for the 21st century / William H. Davidow, Michael S. Malone.
    by Davidow, William H.
    Published 1992
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  8. 8
    Managing in the service economy / James L. Heskett.
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  9. 9
    Marketing services : a practical guide / John Courtis.
    by Courtis, John
    Published 1988
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  10. 10
    Service operations management : improving service delivery / Robert Johnston, Graham Clark.
    by Johnston, Robert, 1953-
    Published 2005
    Edition: 2nd ed.
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  11. 11
    Managing service quality. edited by Paul Kunst, Jos Lemmink.
    Published 1997
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  12. 12
    Manufacturing and service operations management MandSOM.
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  13. 13
    Managing services : marketing, operations, and human resources / (compiled by) Christopher H. Lovelock.
    Published 1992
    Edition: 2nd ed.
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  14. 14
    Managing services : marketing, operations, and human resources / (compiled by) Christopher H. Lovelock.
    Published 1988
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  15. 15
    Management of service operations : text, cases, and readings / W. Earl Sasser, R. Paul Olsen, D. Daryl Wyckoff.
    by Sasser, W. Earl
    Published 1978
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  16. 16
    Managing services marketing : text and readings / John E. G. Bateson.
    by Bateson, John E. G.
    Published 1989
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  17. 17
    Managing services marketing : text and readings / John E.G. Bateson.
    by Bateson, John E. G.
    Published 1992
    Edition: 2nd ed.
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  18. 18
    Service operations management / Robert G. Murdick, Barry Render, Roberta S. Russell.
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  19. 19
    Operations management in service industries and the public sector : text and cases / Christopher Voss ... (et al.).
    Published 1985
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  20. 20
    The management and marketing of services / Peter Mudie and Angela Cottam.
    by Mudie, Peter
    Published 1993
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