The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger.

by Heskett, James L. (James Lee), 1933-
Published 1997

Marketing / (by) James L. Heskett.

by Heskett, James L. (James Lee), 1933-
Published 1976

Business logistics : physical distribution and materials management / James L. Heskett, Nicholas A. Glaskwsky, Jr., Robert M. Ivie.

by Heskett, James L. (James Lee), 1933-
Published 1973

Edition: 2nd ed.

Managing in the service economy / James L. Heskett.

by Heskett, James L. (James Lee), 1933-
Published 1986

Corporate culture and performance / John P. Kotter [and] James L. Heskett.

by Kotter, John P. (John Paul), 1947-
Published 1992

Highway transporation management / by Gayton E. Germane, James L. Heskett and Nicholas A. Glaskowsky.

by Germane, Gayton E.
Published 1963