Consumer satisfaction Customer relations 9 Management 6 Customer services 5 Evaluation 3 Marketing 3 Strategic planning 3 Technological innovations 3 Construction projects 2 Organization 2 Production planning 2 Quality of products 2 Total quality management 2 African American consumers 1 African Americans 1 African Americans in television broadcasting 1 African Americans on television 1 Auditing 1 Building 1 Civil rights 1 Civil rights movements 1 Competition 1 Construction industry 1 Consumer goods 1 Consumers 1 Consumers' preferences 1 Customer loyalty 1 Data mining 1 Economic aspects 1 Economic conditions 1