Total customer satisfaction : lessons from 50 companies with top quality customer service / Jacques Horovitz, Michele Jurgens-Panak. lessons from 50 companies with top quality customer service /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
London :
Pitman,
1992
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Pilkington Library - Pilkington Main Collection
| Shelfmark: |
658.812/HOR |
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| Copy [0403174139] | Available |
| Copy [0400566273] | Available |