The customer satisfaction audit : an eight step approach to ensure that your firm stays focused on customer needs to promote real gains / Abram I. Bluestein, Michael Moriarty & Ronald J. Sanderson. an eight step approach to ensure that your firm stays focused on customer needs to promote real gains /
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Main Author: | |
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Other Authors: | , |
Format: | Book |
Language: | English |
Published: |
Harlow :
Financial Times Prentice Hall,
2000.
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Series: | A company self-assessment tool
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Subjects: | |
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Pilkington Library - Pilkington Main Collection
Shelfmark: |
658.812/BLU |
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Copy [0402363523] | Available |