Service operations management : improving service delivery / Robert Johnston, Graham Clark. improving service delivery /
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Main Author: | |
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Other Authors: | |
Format: | Book |
Language: | English |
Published: |
Harlow :
Financial Times Prentice Hall,
2005.
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Edition: | 2nd ed. |
Subjects: | |
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Pilkington Library - Pilkington Main Collection
Shelfmark: |
658.812/JOH |
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Copy [0403142792] | Available |
Copy [0403356490] | Available |
Copy [0403220742] | Available |