Service operations management : improving service delivery / Robert Johnston, Graham Clark. improving service delivery /

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Bibliographic Details
Main Author: Johnston, Robert, 1953-
Other Authors: Clark, Graham
Format: Book
Language:English
Published: Harlow : Financial Times Prentice Hall, 2005.
Edition:2nd ed.
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Pilkington Library - Pilkington Main Collection

Shelfmark: 658.812/JOH
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