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  1. 1
    Contemporary services marketing management : a reader / edited by Mark Gabbott and Gillian Hogg.
    Published 1997
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  2. 2
    Empowering service excellence : beyond the quick fix / Conrad Lashley.
    by Lashley, Conrad
    Published 1997
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  3. 3
    Performance measurement in service industries : making it work / Lin Fitzgerald, Philip Moon.
    by Fitzgerald, Lin
    Published 1996
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  4. 4
    Managing service quality. edited by Paul Kunst, Jos Lemmink.
    Published 1997
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  5. 5
    Service operations management : improving service delivery / Robert Johnston, Graham Clark.
    by Johnston, Robert, 1953-
    Published 2005
    Edition: 2nd ed.
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  6. 6
    Competing in a service economy : how to create a competitive advantage through service development and innovation / Anders Gustafsson, Michael D. Johnson.
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  7. 7
    Services marketing : integrating customer focus across the firm.
    Published 2012
    Edition: 2nd European ed. /
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  8. 8
    Service operations management : improving service delivery.
    by Johnston, Robert, 1953-
    Published 2012
    Edition: 4th ed. /
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  9. 9
    Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz.
    by Lovelock, Christopher H.
    Published 2011
    Edition: 7th ed., Global ed.
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  10. 10
    Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.
    by Zeithaml, Valarie A.
    Published 2013
    Edition: 6th ed.
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  11. 11
    An introduction to service design : designing the invisible / by Lara Penin.
    by Penin, Lara
    Published 2018
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  12. 12
    Customer-driven transformation : how being design-led helps companies get the right services to market / Joe Heapy, Oliver King James Samperi.
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  13. 13
    Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock.
    Edition: 8th ed.
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  14. 14
    Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry.
    by Berry, Leonard L., 1942-
    Published 1999
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  15. 15
    Service management and marketing : managing the service profit logic / Christian Grönroos.
    by Grönroos, Christian, 1947-
    Published 2015
    Edition: Fourth edition.
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