Performance measurement in service industries : making it work / Lin Fitzgerald, Philip Moon.

Performance measurement in service industries : making it work / Lin Fitzgerald, Philip Moon. making it work /

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Bibliographic Details
Main Author: Fitzgerald, Lin
Corporate Author: Chartered Institute of Management Accountants
Other Authors: Moon, Philip
Format: Book
Language:English
Published: London : Chartered Institute of Management Accountants, 1996.
Subjects:
Service industries > Quality control
Service industries > Management
Customer services > Management
Performance standards > Management
Industrial efficiency > Management
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Shelfmark: 658.91/FIT
Copy [040392328X] Checked out – Due: 20-05-2024

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