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4Published 2015“...Advances in marketing, customer relationship management, and e-services (AMCRMES) book series....”
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16“...Advances in marketing, customer relationship management, and e-services (AMCRMES) book series....”
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17“... relationship management (CRM) capabilities on the incidence of technological and market breakthroughs. ...”
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18by Jie Meng“... and methodological contributions and pinpoints these findings for marketers to improve online customer relationship...”
Published 2021
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19“... the customer relationship management IT system and the Highways IT systems, and the provision of regulatory...”
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20“... that technologies that enable social business creation, customer relationship management systems, new communications...”
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