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Shaw, Colin
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Shaw, Colin
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1
Building great customer experiences Colin Shaw and John Ivens.
by
Shaw
,
Colin
Published 2002
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2
Deciding what we watch : taste, decency, and media ethics in the UK and the USA / Colin Shaw.
by
Shaw
,
Colin
, 1928-
Published 1999
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The DNA of customer experience : how emotions drive value / Colin Shaw.
by
Shaw
,
Colin
, 1958-
Published 2007
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Rethinking governance and accountability / edited by Colin Shaw.
Published 1993
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Related Subjects
Customer relations
Consumer satisfaction
Customer services
Emotions
Mass media
Moral and ethical aspects
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