The DNA of customer experience : how emotions drive value / Colin Shaw. how emotions drive value /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Basingstoke :
Palgrave Macmillan,
2007.
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| Subjects: | |
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Pilkington Library - Pilkington Main Collection
| Shelfmark: |
658.812/SHA |
|---|---|
| Copy [0403436028] | Available |