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  1. 141
    Handbook of service marketing research / edited by Roland T. Rust, Ming-Hui Huang.
    Published 2014
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  2. 142
    Principles of services marketing / Adrian Palmer.
    by Palmer, Adrian
    Published 2014
    Edition: Seventh edition.
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  3. 143
    Essentials of services marketing / Jochen Wirtz, Patricia Chew, Christopher Lovelock.
    Edition: 2nd edition.
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  4. 144
    Services marketing : integrating customer focus across the firm.
    Published 2012
    Edition: 2nd European ed. /
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  5. 145
    Service operations management : improving service delivery.
    by Johnston, Robert, 1953-
    Published 2012
    Edition: 4th ed. /
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  6. 146
    Making meaning : how successful businesses deliver meaningful customer experiences / Steve Diller, Nathan Shedroff, Darrel Rhea.
    by Diller, Stephen
    Published 2008
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  7. 147
    The local impact of globalization in South and Southeast Asia : offshore business processes in services industries / edited by Bart Lambregts, Niels Beerepoot and Robert C. Kloosterman.
    Published 2016
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  8. 148
    Essentials of services marketing / Jochen Wirtz, Christopher Lovelock.
    Edition: 3rd edition.
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  9. 149
    Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock.
    Edition: 8th ed.
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  10. 150
    The service innovation handbook : action-oriented creative thinking toolkit for service organizations : templates, cases, capabilities / Lucy Kimball.
    by Kimbell, Lucy
    Published 2014
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  11. 151
    World city network : a global urban analysis / Peter J. Taylor and Ben Derudder.
    Edition: Second edition.
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  12. 152
    Service operations management : improving service delivery / Robert Johnston and Graham Clark.
    by Johnston, Robert, 1953-
    Published 2008
    Edition: 3rd ed.
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  13. 153
    The handbook of service industries / edited by John R. Bryson, Peter W. Daniels.
    Published 2007
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  14. 154
    Values-based service for sustainable business lessons from IKEA / Bo Edvardsson and Bo Enquist.
    by Edvardsson, Bo, 1952-
    Published 2009
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  15. 155
    Industrial innovation in Japan edited by Takuji Hara, Norio Kambayashi and Noboru Matsushima.
    Published 2008
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  16. 156
    2008 International Conference on Service Systems and Service Management exploring service dynamics with science and innovative technology : proceedings of ICSSSM '08, 30 June-2 July, 2008, Melbourne, Australia / edited by Vincent C.S. Lee ... [et al.].
    Published 2008
    Access restricted to subscribers
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  17. 157
    Proceedings of 2008 IEEE International Conference on Service Operations and Logistics, and Informatics IEEE/SOLI '2008 : October 12-15, 2008, Beijing, China.
    Published 2008
    Access restricted to subscribers
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  18. 158
    This is service design thinking : basics, tools, cases / [editors, Marc Stickdorn and Jakob Schneider].
    Published 2011
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  19. 159
    GATS 2000 : new directions in services trade liberalization / Pierre Sauve, Robert M. Stern, editors.
    Published 2000
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  20. 160
    Domestic regulation and service trade liberalization / Aaditya Mattoo and Pierre SauveO, editors.
    Published 2003
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