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  1. 101
    Managing services marketing : text and readings / John E. G. Bateson.
    by Bateson, John E. G.
    Published 1989
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  2. 102
    Working bodies interactive service employment and workplace identities / Linda McDowell.
    by McDowell, Linda
    Published 2009
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  3. 103
    Design for services Anna Meroni & Daniela Sangiorgi.
    by Meroni, Anna
    Published 2011
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  4. 104
    Competing in a service economy : how to create a competitive advantage through service development and innovation / Anders Gustafsson, Michael D. Johnson.
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  5. 105
    Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz.
    by Lovelock, Christopher H.
    Published 2011
    Edition: 7th ed., Global ed.
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  6. 106
    Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.
    by Zeithaml, Valarie A.
    Published 2013
    Edition: 6th ed.
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  7. 107
    Principles of services marketing / Adrian Palmer.
    Edition: 6th ed.
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  8. 108
    Producer services in China economic and urban development / edited by Anthony G.O. Yeh and Fiona F. Yang.
    Published 2013
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  9. 109
    Service industries and regions growth, location and regional effects / Juan R. Cuadrado-Roura, editor.
    Published 2013
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  10. 110
    Services management : an integrated approach / edited by Paul Gemmel, Bart Van Looy, Roland Van Dierdonck.
    Published 2013
    Edition: 3rd ed.
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  11. 111
    Designing a winning service strategy / edited by Mary Jo Bitner, Lawrence A. Crosby.
    Published 1989
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  12. 112
    Services marketing management : a strategic perspective / Hans Kasper, Piet van Helsdingen, Mark Gabbott.
    by Kasper, Hans
    Published 2006
    Edition: 2nd ed.
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  13. 113
    Services marketing : text and cases / Steve Baron, Kim Harris, Toni Hilton.
    by Baron, Steve (J. Steve)
    Published 2009
    Edition: 3rd ed.
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  14. 114
    Interactive services marketing / Raymond P. Fisk, Stephen J. Grove, Joby John.
    by Fisk, Raymond P.
    Published 2008
    Edition: 3rd ed.
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  15. 115
    This is service design thinking basics-tools-cases / Marc Stickdorn, Jakob Schneider [concept and editing].
    Published 2011
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  16. 116
    Customer-driven transformation : how being design-led helps companies get the right services to market / Joe Heapy, Oliver King James Samperi.
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  17. 117
    Orchestrating experiences collaborative design for complexity / by Chris Risdon and Patrick Quattlebaum ; foreword by Marc Rettig.
    by Risdon, Chris, Quattlebaum, Patrick
    Published 2018
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  18. 118
    Designing for service key issues and new directions / edited by Daniela Sangiorgi and Alison Prendiville.
    Published 2017
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  19. 119
    Quality : a critical introduction / John Beckford.
    by Beckford, John, 1958-
    Published 2017
    Edition: Fourth edition.
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  20. 120
    Quality : a critical introduction / John Beckford.
    by Beckford, John, 1958-
    Published 2017
    Edition: Fourth edition.
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