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  1. 1
    Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz.
    by Lovelock, Christopher H.
    Published 2011
    Edition: 7th ed., Global ed.
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  2. 2
    Consumers and services / Mark Gabbott and Gillian Hogg.
    by Gabbott, Mark
    Published 1998
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  3. 3
    The professional services firm bible / John Baschab, Jon Piot.
    by Baschab, John, 1968-
    Published 2004
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  4. 4
    Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock.
    Edition: 8th ed.
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  5. 5
    Services marketing people, technology, strategy / Jochen Wirtz, Christopher Lovelock.
    Edition: Ninth edition.
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