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  1. 1
    Woo, wow, and win : service design, strategy, and the art of customer delight / Thomas A. Stewart and Patricia O'Connell.
    Edition: First edition.
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  2. 2
    Innovation in an advanced consumer society : value-driven service innovation / Peder Inge Furseth and Richard Cuthbertson.
    Edition: First edition.
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  3. 3
    Research methods in service innovation / edited by Flemming Srensen, Department of Social Sciences and Business, Roskilde University, Denmark, Francesco Lapenta, Department of Communication and Humanities, Roskilde University, Denmark.
    by Sorensen, Flemming, 1956-
    Published 2017
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  4. 4
    Quality : a critical introduction / John Beckford.
    by Beckford, John, 1958-
    Published 2017
    Edition: Fourth edition.
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  5. 5
    Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry.
    by Berry, Leonard L., 1942-
    Published 1999
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  6. 6
    An introduction to service design : designing the invisible / by Lara Penin.
    by Penin, Lara
    Published 2018
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  7. 7
    Service management : operations, strategy, information technology.
    Edition: Ninth edition /
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  8. 8
    Managing services marketing : text and readings / John E. G. Bateson.
    by Bateson, John E. G.
    Published 1989
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  9. 9
    Productivity in service organizations : organizing for people / (by) Herbert Heaton.
    by Heaton, Herbert, b.1919
    Published 1977
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  10. 10
    Customer-driven transformation : how being design-led helps companies get the right services to market / Joe Heapy, Oliver King James Samperi.
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  11. 11
    Service management and marketing : managing the service profit logic / Christian Grönroos.
    by Grönroos, Christian, 1947-
    Published 2015
    Edition: Fourth edition.
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  12. 12
    Product-service systems : panacea or myth? / Oksana Mont.
    by Mont, Oksana
    Published 2008
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  13. 13
    Essentials of services marketing / Jochen Wirtz, Christopher Lovelock.
    Edition: 3rd edition.
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  14. 14
    Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock.
    Edition: 8th ed.
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  15. 15
    You can have your cake and eat it too : a short introduction to service design / written by J. Margus Klaar ; edited by Markko Karu, Kaarel Mikkin, Dan Mikkin.
    by Klaar, J. Margus
    Published 2014
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  16. 16
    Robotics, automation, and control in industrial and service settings / [editor] Zongwei Luo.
    Published 2015
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  17. 17
    Designing for service : key issues and new directions / edited by Daniela Sangiorgi and Alison Prendiville.
    Published 2017
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  18. 18
    Managing service quality. edited by Paul Kunst, Jos Lemmink.
    Published 1997
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  19. 19
    Service operations management : improving service delivery / Robert Johnston, Graham Clark.
    by Johnston, Robert, 1953-
    Published 2005
    Edition: 2nd ed.
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  20. 20
    Intellectual property and innovation management in small firms :.
    Published 2003
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