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  1. 1
    Quality : a critical introduction / John Beckford.
    by Beckford, John, 1958-
    Published 2017
    Edition: Fourth edition.
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  2. 2
    Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry.
    by Berry, Leonard L., 1942-
    Published 1999
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  3. 3
    An introduction to service design : designing the invisible / by Lara Penin.
    by Penin, Lara
    Published 2018
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  4. 4
    Service management : operations, strategy, information technology.
    Edition: Ninth edition /
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  5. 5
    Managing services marketing : text and readings / John E. G. Bateson.
    by Bateson, John E. G.
    Published 1989
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  6. 6
    Productivity in service organizations : organizing for people / (by) Herbert Heaton.
    by Heaton, Herbert, b.1919
    Published 1977
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  7. 7
    Customer-driven transformation : how being design-led helps companies get the right services to market / Joe Heapy, Oliver King James Samperi.
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  8. 8
    The journey to the interface : how public service design can connect users to reform / Sophia Parker, Joe Heapy.
    by Parker, Sophia, Heapy, Joe
    Published 2006
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  9. 9
    Service management and marketing : managing the service profit logic / Christian Grönroos.
    by Grönroos, Christian, 1947-
    Published 2015
    Edition: Fourth edition.
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  10. 10
    Product-service systems : panacea or myth? / Oksana Mont.
    by Mont, Oksana
    Published 2008
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  11. 11
    Essentials of services marketing / Jochen Wirtz, Christopher Lovelock.
    Edition: 3rd edition.
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  12. 12
    Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock.
    Edition: 8th ed.
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  13. 13
    Robotics, automation, and control in industrial and service settings / [editor] Zongwei Luo.
    Published 2015
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  14. 14
    The local impact of globalization in South and Southeast Asia : offshore business processes in services industries / edited by Bart Lambregts, Niels Beerepoot and Robert C. Kloosterman.
    Published 2016
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  15. 15
    Women's paid and unpaid labor : the work transfer in health care and retailing / Nona Y. Glazer..
    by Glazer, Nona Y (Nona Yetta)
    Published 1993
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  16. 16
    Managing service quality. edited by Paul Kunst, Jos Lemmink.
    Published 1997
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  17. 17
    Service operations management : improving service delivery / Robert Johnston, Graham Clark.
    by Johnston, Robert, 1953-
    Published 2005
    Edition: 2nd ed.
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  18. 18
    Trading services in the global economy / edited by J.R. Cuadrado-Roura, L. Rubalcaba Bermejo and J.R. Bryson.
    Published 2002
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  19. 19
    Internationalizaton, technology and services / edited by Marcela Miozzo and Ian Miles.
    Published 2002
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  20. 20
    Productivity, innovation and knowledge in services : new economic and socio-economic approaches / edited by Jean Gadrey and Faiz Gallouj.
    Published 2002
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