Customer services Management 47 Service industries 29 Marketing 20 Quality control 17 Customer relations 15 Technological innovations 13 Construction industry 12 Electronic commerce 6 Banks and banking 5 Consumer profiling 5 Consumer satisfaction 5 Industrial management 5 Information technology 5 Building 4 Creative ability in business 4 Relationship marketing 4 Success in business 4 Advertising 3 Competition 3 Consumer behavior 3 Delivery of goods 3 Finance 3 Industrial procurement 3 Marketing channels 3 Materials management 3 Physical distribution of goods 3 Product design 3 Professions 3 Retail trade 3