Call centres and human resource management : a cross-national perspective / edited by Stephen Deery and Nicholas Kinnie.

Call centres and human resource management : a cross-national perspective / edited by Stephen Deery and Nicholas Kinnie. a cross-national perspective /

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Bibliographic Details
Other Authors: Deery, Steve, Kinnie, Nicholas, 1955-
Format: Book
Language:English
Published: Basingstoke : Palgrave Macmillan, 2004.
Subjects:
Call centers > Great Britain > Personnel management
Customer services > Great Britain > Management
Call centers > Australia > Personnel management
Customer services > Australia > Management
Call centers > United States > Personnel management
Customer services > United States > Management
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Description
Item Description:"The material is drawn principally from a conference held at King's College London in November 2001" - intro
Physical Description:xi, 295 p. : ill. ; 23 cm.
ISBN:1403913048

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