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  1. 161
    Touchpoint.
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  2. 162
    Advances in services innovations / Dieter Spath, Klaus-Peter Fahnrich (eds.).
    Published 2007
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  3. 163
    Manufacturing and services / special editor Claes Göran Alvstam.
    Published 1995
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  4. 164
    Services marketing quarterly
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  5. 165
    2009 6th International Conference on Service Systems and Service Management proceedings of ICSSSM '09 : June 8-10, 2009, Xiamen, China / edited by Guojun Ji ... [et al.] ; co-sponsored by IEEE Systems, Man and Cybernetics Society.
    Published 2009
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  6. 166
    Handbook of service science / Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer, editors ; foreword by Carl J. Schramm and William J. Baumol.
    Published 2010
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  7. 167
    Lean six sigma for the office / James William Martin.
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  8. 168
    Productivity in service organizations : organizing for people / (by) Herbert Heaton.
    by Heaton, Herbert, b.1919
    Published 1977
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  9. 169
    The emerging service economy / edited by Orio Giarini for the Services World Forum.
    Published 1987
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  10. 170
    Services - the second industrial revolution? : business and jobs outlook for UK growth industries : an employer-based study by the Institute of Manpower Studies for the Occupations Study Group / by Amin Rajan.
    by Rajan, Amin, 1942-
    Published 1987
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  11. 171
    International trade in services : prospects for liberalisation in the 1990s / Mario A. Kakabadse.
    by Kakabadse, Mario A.
    Published 1987
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  12. 172
    The role of the tertiary sector in regional policy : report of a comparative study and summaries of the nine national reports on which it is based.
    by Marquand, Judith
    Published 1980
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  13. 173
    Managing services marketing : text and readings / John E.G. Bateson.
    by Bateson, John E. G.
    Published 1992
    Edition: 2nd ed.
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  14. 174
    Service operations management / Robert G. Murdick, Barry Render, Roberta S. Russell.
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  15. 175
    Operations management in service industries and the public sector : text and cases / Christopher Voss ... (et al.).
    Published 1985
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  16. 176
    Service industries : growth and location / Peter Daniels.
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  17. 177
    Economic, technological and locational trends in European services / Jeremy Howells.
    by Howells, Jeremy, 1956-
    Published 1988
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  18. 178
    Services and regions in Europe / Sven Illeris.
    by Illeris, Sven, 1936-
    Published 1989
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  19. 179
    Britain's invisible earnings / Nicholas Sowels with contributions by Duncan James, Ian Hunter.
    by Sowels, Nicholas, 1961-
    Published 1989
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  20. 180
    Service industries in developing countries / edited by Erdener Kaynak.
    Published 1986
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