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  1. 1
    Customer-responsive management : the flexible advantage / Frank W. Davis, Karl B. Manrodt.
    Subjects: '; “...Consumer satisfaction...”
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  2. 2
    Total customer satisfaction : lessons from 50 companies with top quality customer service / Jacques Horovitz, Michele Jurgens-Panak.
    by Horovitz, Jacques
    Published 1992
    Subjects: '; “...Consumer satisfaction...”
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