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  1. 1
    Service operations management / Robert G. Murdick, Barry Render, Roberta S. Russell.
    “...Allyn and Bacon,...”
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  2. 2
    Management of service operations : text, cases, and readings / W. Earl Sasser, R. Paul Olsen, D. Daryl Wyckoff.
    by Sasser, W. Earl
    Published 1978
    “...Allyn and Bacon,...”
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