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  1. 1
    The innovator's dilemma : when new technologies cause great firms to fail / Clayton M. Christensen.
    by Christensen, Clayton M.
    Published 1997
    “...Harvard Business School Press,...”
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  2. 2
    Winning the service game / Benjamin Schneider, David E. Bowen.
    by Schneider, Benjamin
    Published 1995
    “...Harvard Business School Press,...”
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