A satisfaction based framework for continuous development of PSS
Customer satisfaction levels have been used by industry to provide valuable insight into the evaluation of products and service quality. However, the levels do not necessarily provide a full picture needed for a full evaluation. This paper analyses published academic research work and industry’s vie...
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| Main Authors: | , , |
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| Format: | Default Conference proceeding |
| Published: |
2012
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| Subjects: | |
| Online Access: | https://hdl.handle.net/2134/18599 |
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