Emotional intelligence in front-line/back-office employee relationships
Purpose—This research undertakes a simultaneous assessment of interdependence in the behaviours of front-line and back-office employees and their joint effect on customer-related organizational performance. It also tests for a moderating influence of the emotional intelligence of front-line salespeo...
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Main Authors: | , , , , , |
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Format: | Default Article |
Published: |
2017
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Subjects: | |
Online Access: | https://hdl.handle.net/2134/23945 |
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