Emotional intelligence in front-line/back-office employee relationships

Purpose—This research undertakes a simultaneous assessment of interdependence in the behaviours of front-line and back-office employees and their joint effect on customer-related organizational performance. It also tests for a moderating influence of the emotional intelligence of front-line salespeo...

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Bibliographic Details
Main Authors: T. Kearney, G. Walsh, W. Barnett, T. Gong, M. Schwabe, Kemefasu Ifie
Format: Default Article
Published: 2017
Subjects:
Online Access:https://hdl.handle.net/2134/23945
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