Introduction: the role and substance of public service operations management

This introductory chapter establishes the need for a book on Public Service Operations Management and then through unpacking the structure and content of the book explore what is meant by Public Service Operations Management.

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Bibliographic Details
Main Authors: Zoe Radnor, Nicola Bateman
Format: Default Book chapter
Published: 2015
Subjects:
Online Access:https://hdl.handle.net/2134/21976
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