The servitization of the IT function: Implications for the IT professional

The servitization of the IT function: Implications for the IT professional

This development paper notes that IT work has been increasingly subjected to processes associated with ‘servitization’ through managerial frameworks that espouse working practices managed according to principles of scientific rationalisation (specifically but not exclusively, ITIL). This has been (r...

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Bibliographic Details
Main Author: Clive Trusson
Format: Default Conference proceeding
Published: 2018
Subjects:
Other commerce, management, tourism and services not elsewhere classified
IT service management
IT profession
IT servitization
Identity
Job quality
Business and Management not elsewhere classified
Online Access:https://hdl.handle.net/2134/34168
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Internet

https://hdl.handle.net/2134/34168

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