Towards an understanding of the HRM bundle for lean service in the UK
Applying the principles of lean enables service organisations to improve service delivery processes and provide customers with better value. A growing body of evidence suggests that without a proper utilisation of enabling human resource management (HRM) practices, service organisations fail to orie...
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| Format: | Default Thesis |
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2018
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| Online Access: | https://hdl.handle.net/2134/37075 |
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