An investigation of the antecedents of service delivery and organisational performance: a service culture perspective
Service quality has been shown to be critical for the success of service organisations. However, the quality of service delivered by an organisation is dependent on the behaviours of organisational members. Therefore, understanding the various processes that foster desirable service behaviour is imp...
Saved in:
| Main Author: | |
|---|---|
| Format: | Default Thesis |
| Published: |
2010
|
| Subjects: | |
| Online Access: | https://hdl.handle.net/2134/6705 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|