Austerity policing, emotional labour and the boundaries of police work: an ethnography of a police force control room in England

Austerity policing, emotional labour and the boundaries of police work: an ethnography of a police force control room in England

This article discusses the changing role of policing in an era of austerity from the perspective of frontline civilian police staff (call handlers and dispatchers) in a force control room (FCR). It draws on a symbolic interactionist framework and the concept of emotional labour (Hochschild 1979; 198...

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Bibliographic Details
Main Authors: Karen Lumsden, Alex Black
Format: Default Article
Published: 2017
Subjects:
Other human society not elsewhere classified
Other language, communication and culture not elsewhere classified
Other law and legal studies not elsewhere classified
Austerity
Civilianisation
Control room
Emotion
Emotional labour
Ethnography
Policing
Language, Communication and Culture not elsewhere classified
Studies in Human Society not elsewhere classified
Law
Online Access:https://hdl.handle.net/2134/25979
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https://hdl.handle.net/2134/25979

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