The cost of email interruption.

The use of email by employees at the Danwood Group was studied and it was found that the interrupt effect from emails is more than generally believed. Employees allowed themselves to be interrupted almost as frequently as telephone calls and the common reaction to the arrival of an email is to react...

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Bibliographic Details
Main Authors: Tom Jackson, Ray Dawson, Darren Wilson
Format: Default Article
Published: 2001
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