What passengers really want: Assessing the value of rail innovation to improve experiences

Technology has the potential to provide more up-to-date information and customised services to train passengers and therefore improve the rail journey experience. However, there is a lack knowledge about which innovations and services are preferred by the travelling public. The purpose of this study...

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Bibliographic Details
Main Authors: Luis Oliveira, Claudia Bruen, Stewart Birrell, Rebecca Cain
Format: Default Article
Published: 2019
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Online Access:https://hdl.handle.net/2134/9250640.v1
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