Service outsourcing, pricing, and the engagement of citizen groups
To shed new light on the contested relationship between service outsourcing and citizens’ service engagement, the study examines whether service outsourcing is associated with higher cost of entry and if higher pricing impacts the service engagement of disadvantaged citizens. To this end, the study...
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| Format: | Default Article |
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2020
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| Online Access: | https://hdl.handle.net/2134/13182161.v1 |
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