The customer experience book : how to design, measure and improve customer experience in your business / Alan Pennington. how to design, measure and improve customer experience in your business /
Saved in:
Main Author: | Pennington, Alan (Customer experience consultant) (Author) |
---|---|
Format: | Book |
Language: | English |
Published: |
Harlow, England ; New York :
Pearson Education,
2016.
|
Subjects: | |
Tags: | Add Tag |
Similar Items
-
Measuring customer experience : how to develop and execute the most profitable customer experience strategies / Philipp Klaus.
by: Klaus, Philipp
Published: (2015) -
The ten principles behind great customer experiences by Matthew Watkinson.
by: Watkinson, Matthew
Published: (2013) -
Building great customer experiences Colin Shaw and John Ivens.
by: Shaw, Colin
Published: (2002) -
The DNA of customer experience : how emotions drive value / Colin Shaw.
by: Shaw, Colin, 1958-
Published: (2007) -
Customer experience 3.0 : high-profit strategies in the age of techno service / John A. Goodman.
by: Goodman, John A.
Published: (2014)