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| LEADER |
01028cam a2200265 i 4500 |
| 001 |
001259840 |
| 005 |
20230227143248.0 |
| 008 |
160714s2016 xxka 001 0 eng |
| 010 |
|
|
|a 2016026463
|
| 020 |
|
|
|a 9781292148465
|
| 020 |
|
|
|a 1292148462
|
| 089 |
|
|
|a 658.812
|
| 100 |
1 |
|
|a Pennington, Alan
|c (Customer experience consultant),
|e author.
|
| 245 |
1 |
4 |
|a The customer experience book :
|b how to design, measure and improve customer experience in your business /
|c Alan Pennington.
|
| 264 |
|
1 |
|a Harlow, England ;
|a New York :
|b Pearson Education,
|c 2016.
|
| 300 |
|
|
|a xv, 211 pages :
|b illustrations ;
|c 24 cm
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|
| 338 |
|
|
|a volume
|b nc
|2 rdacarrier
|
| 500 |
|
|
|a Includes index.
|
| 650 |
|
0 |
|a Customer relations.
|
| 650 |
|
0 |
|a Customer services.
|
| 952 |
|
|
|0 0
|1 0
|4 0
|6 658_812000000000000_PEN
|7 0
|9 854531
|a LONDON
|b LONDON
|c LL
|d 2017-05-31
|g 15.12
|l 2
|m 4
|o 658.812/PEN
|p 0404607578
|r 2023-02-27
|s 2023-02-27
|w 2018-02-01
|y LONLONG
|
| 999 |
|
|
|c 530873
|d 530873
|
| 942 |
0 |
0 |
|0 2
|
