Call centres and human resource management : a cross-national perspective / edited by Stephen Deery and Nicholas Kinnie. a cross-national perspective /
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| Other Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Basingstoke :
Palgrave Macmillan,
2004.
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| Subjects: | |
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| LEADER | 01488pam a2200337 4500 | ||
|---|---|---|---|
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| 005 | 20230606091536.0 | ||
| 008 | 040128s2004 xxka 11 eng b | ||
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| 015 | |a bA408465 | ||
| 020 | |a 1403913048 | ||
| 040 | |a DLC |c DLC | ||
| 089 | |a 658.812 | ||
| 245 | 0 | 0 | |a Call centres and human resource management : |b a cross-national perspective / |c edited by Stephen Deery and Nicholas Kinnie. |
| 260 | |a Basingstoke : |b Palgrave Macmillan, |c 2004. | ||
| 300 | |a xi, 295 p. : |b ill. ; |c 23 cm. | ||
| 500 | |a "The material is drawn principally from a conference held at King's College London in November 2001" - intro | ||
| 650 | 0 | 0 | |a Call centers |z Great Britain |x Personnel management |
| 650 | 0 | 0 | |a Customer services |z Great Britain |x Management |
| 650 | 0 | 0 | |a Call centers |z Australia |x Personnel management |
| 650 | 0 | 0 | |a Customer services |z Australia |x Management |
| 650 | 0 | 0 | |a Call centers |z United States |x Personnel management |
| 650 | 0 | 0 | |a Customer services |z United States |x Management |
| 700 | 1 | |a Deery, Steve | |
| 700 | 1 | |a Kinnie, Nicholas, |d 1955- | |
| 900 | |a Deery |h S. J. |k Steve J. |x See |a Deery, Steve |z 700 | ||
| 900 | |a Deery |h Stephen Joseph |x See |a Deery, Steve |z 700 | ||
| 900 | |a Deeru |h Stephen |c 1955- |x See |a Deery, Steve |z 700 | ||
| 952 | |0 0 |1 0 |4 0 |6 658_812000000000000_CAL |7 0 |9 685891 |a PILKINGTON |b PILKINGTON |c MAIN |d 2004-11-04 |g 36.23 |l 16 |o 658.812/CAL |p 0402967518 |r 2015-03-19 |w 2018-02-01 |y LONG | ||
| 998 | |a BLi |b 991403913048 | ||
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