Acquiring, processing, and deploying voice of the customer / M. Larry Shillito.
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Boca Raton, Fla. :
St. Lucie Press,
c2001
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| Subjects: | |
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| 001 | 000913980 | ||
| 005 | 20180201120703.0 | ||
| 008 | 000711s2001----us-a----Wa---00-----eng-- | ||
| 020 | |a 1574442902 | ||
| 035 | |a (DLC) 00055358 | ||
| 082 | 0 | 4 | |a 658.8 12 |2 21 |
| 089 | |a 658.812 | ||
| 100 | 1 | |a Shillito, M. Larry, |d 1939- | |
| 245 | 1 | 0 | |a Acquiring, processing, and deploying voice of the customer / |c M. Larry Shillito. |
| 260 | |a Boca Raton, Fla. : |b St. Lucie Press, |c c2001 | ||
| 300 | |a xvi, 279 p. : |b ill. ; |c 24 cm | ||
| 504 | |a Includes bibliographical references (p. 269) and index | ||
| 650 | 0 | 0 | |a Customer services |x Management |
| 952 | |0 0 |1 0 |4 0 |6 658_812000000000000_SHI |7 0 |9 618966 |a PILKINGTON |b PILKINGTON |c MAIN |d 2001-01-25 |e COUT |g 31.29 |l 21 |o 658.812/SHI |p 0402342585 |r 2011-12-11 |w 2018-02-01 |y LONG | ||
| 999 | |c 381191 |d 381191 | ||