Complaints handling in the public sector / a research study conducted by MORI.

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Bibliographic Details
Corporate Authors:	Market & Opinion Research International, Citizen's Charter Complaints Task Force
Format:	Book
Language:	English
Published:	London : HMSO, 1995
Subjects:	Municipal services > Great Britain > Public opinion Local government > Great Britain > Public opinion Public utilities > Great Britain > Public opinion Public relations > Local government > Great Britain Public relations > Municipal government > Great Britain Public relations > Public utilities > Great Britain Consumer complaints > Great Britain Public opinion > Great Britain
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Shelfmark:	301.1543354/COM
Copy [0401117316]	Available

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