THREE ASPECTS ON SOLVING QUEUING SERVICE SYSTEM IN SHANGHAI WORLD EXPO

This paper analyzes the queuing problem that was experienced during the Shanghai World Expo of 2010. The queuing problem will be discussed at three levels. The three levels include the physical, psychological, and social aspects of the queuing problem. The collective behavior of visitors is studied...

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Bibliographic Details
Published in:Journal of systems science and systems engineering 2013-09, Vol.22 (3), p.340-361
Main Authors: Gu, Jifa, Xu, Shanying, Fang, Yong, Shi, Kan, Lv, Benfu, Peng, Geng, Wang, Bo, Song, Li, Xie, Rong
Format: Article
Language:English
Subjects:
2010年上海世博会
Applied sciences
Complexity
Computer science
control theory
systems
Computer systems and distributed systems. User interface
Economic Theory/Quantitative Economics/Mathematical Methods
Engineering
Equipments and installations
Exact sciences and technology
Information systems. Data bases
Memory organisation. Data processing
Mobile radiocommunication systems
Operational research and scientific management
Operational research. Management science
Operations Research/Decision Theory
Queueing
Queuing theory. Traffic theory
Radiocommunications
Social factors
Software
Telecommunications
Telecommunications and information theory
互联网
信息网络技术
排队服务系统
排队问题
电子眼
移动电话系统
系统方法论
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Summary:This paper analyzes the queuing problem that was experienced during the Shanghai World Expo of 2010. The queuing problem will be discussed at three levels. The three levels include the physical, psychological, and social aspects of the queuing problem. The collective behavior of visitors is studied through analyzing the information from the different sources, such as, the network of electronic eyes, the evaluation platform based on mobile phone system and the Internet. A hybrid information network technology is implemented. Based on the Wuli-Shili-Renli （WSR） system methodology, a new theoretical analysis framework for the queuing problem is proposed.
ISSN:1004-3756
1861-9576
DOI:10.1007/s11518-013-5223-8