Interpreter Use and Patient Satisfaction in the Otolaryngology Outpatient Clinic

Background Communication between providers and patients is essential to patient care and to the patient-physician relationship. It plays a significant role in both measurable and perceived quality of care. This study explores the satisfaction of English-speaking and limited English proficiency (LEP)...

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Bibliographic Details
Published in:Curēus (Palo Alto, CA) CA), 2022-05, Vol.14 (5), p.e24839-e24839
Main Authors: Soh, Hyeon, Rohlfing, Matthew L, Keefe, Katherine R, Valentine, Alexander D, Noordzij, Pieter J, Brook, Christopher D, Levi, Jessica
Format: Article
Language:English
Subjects:
Communication
Interpreters
Language
Medical students
Otolaryngology
Patient satisfaction
Population
Public Health
Quality Improvement
Variables
Variance analysis
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Summary:Background Communication between providers and patients is essential to patient care and to the patient-physician relationship. It plays a significant role in both measurable and perceived quality of care. This study explores the satisfaction of English-speaking and limited English proficiency (LEP) patients with English-speaking providers, focusing on the correlation between patients' primary language and the use of interpreter services on patients' visit satisfaction. Methodology This study was designed to have a sample size sufficient to detect a 10% difference in the primary outcome, overall visit satisfaction, between language-concordant patients and LEP patients in the interpreter and no interpreter groups, assuming a two-tailed alpha of 0.05 and power of 80%. All collected data were analyzed using the Statistical Package for the Social Sciences software, version 25 (IBM Corp, Armonk, NY, USA), and significance was determined if p
ISSN:2168-8184
2168-8184
DOI:10.7759/cureus.24839