Development and process evaluation of a Web-based responsible beverage service training program

Responsible beverage service (RBS) training designed to improve the appropriate service of alcohol in commercial establishments is typically delivered in workshops. Recently, Web-based RBS training programs have emerged. This report describes the formative development and subsequent design of an inn...

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Bibliographic Details
Published in:Substance abuse treatment, prevention and policy prevention and policy, 2012-09, Vol.7 (1), p.41-41, Article 41
Main Authors: Danaher, Brian G, Dresser, Jack, Shaw, Tracy, Severson, Herbert H, Tyler, Milagra S, Maxwell, Elisabeth D, Christiansen, Steve M
Format: Article
Language:English
Subjects:
Adult
Alcoholic Beverages
Alcoholic Intoxication - diagnosis
Alcoholic Intoxication - prevention & control
Bartenders
Beverages
Consumer Behavior
Fatalities
Female
Focus groups
Health attitudes
Health Knowledge, Attitudes, Practice
Health promotion
Humans
Inservice Training - methods
Internet
Male
Methodology
Middle Aged
Program Evaluation
Self Efficacy
Training
Usability testing
Websites
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Summary:Responsible beverage service (RBS) training designed to improve the appropriate service of alcohol in commercial establishments is typically delivered in workshops. Recently, Web-based RBS training programs have emerged. This report describes the formative development and subsequent design of an innovative Web-delivered RBS program, and evaluation of the impact of the program on servers' knowledge, attitudes, and self-efficacy. Formative procedures using focus groups and usability testing were used to develop a Web-based RBS training program. Professional alcohol servers (N = 112) who worked as servers and/or mangers in alcohol service settings were recruited to participate. A pre-post assessment design was used to assess changes associated with using the program. Participants who used the program showed significant improvements in their RBS knowledge, attitudes, and self-efficacy. Although the current study did not directly observe and determine impact of the intervention on server behaviors, it demonstrated that the development process incorporating input from a multidisciplinary team in conjunction with feedback from end-users resulted in creation of a Web-based RBS program that was well-received by servers and that changed relevant knowledge, attitudes, and self-efficacy. The results also help to establish a needed evidence base in support of the use of online RBS training, which has been afforded little research attention.
ISSN:1747-597X
1747-597X
DOI:10.1186/1747-597X-7-41