Perceptions of Health Care Providers' Communication: Relationships Between Patient-Centered Communication and Satisfaction

Specific communication practices of multiple professionals in health care settings can impact patient outcomes. This study, conducted at a large Children's Hospital, sought to determine the extent to which patient-centered communication (PCC) affected satisfaction with communication and with ca...

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Bibliographic Details
Published in:Health communication 2004-01, Vol.16 (3), p.363-384
Main Authors: Wanzer, Melissa Bekelja, Booth-Butterfield, Melanie, Gruber, Kelly
Format: Article
Language:English
Subjects:
Adult
Child
Child, Hospitalized - psychology
Children & youth
Children's hospitals
Clinical outcomes
Communication
Consumer Behavior - statistics & numerical data
Female
Health Care Surveys
Health professionals
Hospitals, Pediatric
Humans
Male
Medical personnel
Middle Aged
Parents
Parents - psychology
Patient centredness
Patient-Centered Care
Perceptions
Professional-Family Relations
Professional-Patient Relations
Regression Analysis
Satisfaction
Social Perception
United States
USA
Visitors to Patients - psychology
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Summary:Specific communication practices of multiple professionals in health care settings can impact patient outcomes. This study, conducted at a large Children's Hospital, sought to determine the extent to which patient-centered communication (PCC) affected satisfaction with communication and with care itself. Parents of child patients (N = 195) reported on the communication practices of physicians, nurses, and hospital staff members during their most recent stay in the hospital. Surveys were completed on site. Health care providers' use of PCC behaviors, especially immediacy and perceived listening, was positively associated with satisfaction with care and with communication. In addition, PCC behaviors were perceived to be used more frequently with children in better health than with children with poorer health status.
ISSN:1041-0236
1532-7027
DOI:10.1207/S15327027HC1603_6