Webinar: Engaging constituents might be a priority for local administrators, but is that really what citizens want?
Citing a survey of more than 2,000 people conducted earlier this year by his business, CivicPlus, a web development company that focuses on the public sector, O’Reilly highlighted “a disconnect between what citizens expect and what governments are focused on.” According to O’Reilly, government leade...
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| Published in: | The American City & County 2021-10 |
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| Main Author: | |
| Format: | Article |
| Language: | eng |
| Subjects: | |
| Online Access: | Get full text |
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| Summary: | Citing a survey of more than 2,000 people conducted earlier this year by his business, CivicPlus, a web development company that focuses on the public sector, O’Reilly highlighted “a disconnect between what citizens expect and what governments are focused on.” According to O’Reilly, government leaders tend to over-stress the importance of “civic engagement”—an administrative focal point within the public sector. More broadly, budgetary shortfalls and staffing shortages make enhancing a customer’s experience that much harder. Because of this, instead of trying to change everything overnight, O’Reilly suggested focusing efforts to one specific department or aspect of government. |
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| ISSN: | 0149-337X 2161-9123 |