Why KM initiatives could benefit from outside help

As globalization and shifting demographics reshape competitive ground rules, companies that fail to treat KM as an initiative of the highest importance will lose intellectual assets, suffer from employee turnover, exacerbate security threats and may ultimately lower their market valuations. Companie...

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Bibliographic Details
Published in:Knowledge Management Review 2008-11, Vol.11 (5), p.8
Main Author: Murphy, Jim
Format: Article
Language:English
Subjects:
Baby boomers
Competitive advantage
Customer relationship management
Enterprise resource planning
Information technology
Initiatives
Knowledge management
Skills
Software
Task forces
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Summary:As globalization and shifting demographics reshape competitive ground rules, companies that fail to treat KM as an initiative of the highest importance will lose intellectual assets, suffer from employee turnover, exacerbate security threats and may ultimately lower their market valuations. Companies that equip their people with the cultural motivations, procedures, and tools to better gain and transfer knowledge across geographical, organizational, and political boundaries will outperform their competitors. This article explores why most companies require experienced organizational and technical help with KM initiatives. Most companies -- and more importantly, their knowledge workers -- have long-established investments in technology already tangled up in KM roles, including standby mechanisms like email, file servers, and even enterprise applications like customer relationship management. KM initiatives as well as the technology to support them, must be built to sense and respond to new demands as they emerge.
ISSN:1369-7633