Swiss Cancer League communication skills training programme for oncology nurses: an evaluation

langewitz w., heydrich l., nübling m., szirt l., weber h. & grossman p. (2010) Swiss Cancer League communication skills training programme for oncology nurses: an evaluation. Journal of Advanced Nursing 66(10), 2266–2277. Aim.  This paper is a report of an evaluation of the effectiveness of a co...

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Published in:Journal of advanced nursing 2010-10, Vol.66 (10), p.2266-2277
Main Authors: Langewitz, Wolf, Heydrich, Lukas, Nübling, Matthias, Szirt, Linda, Weber, Heidemarie, Grossman, Paul
Format: Article
Language:English
Subjects:
Adult
Analysis of Variance
Attitude of Health Personnel
Clinical Competence - standards
Clinical medicine
Communication
communication skills
Education, Nursing, Continuing
Female
Humans
Interpersonal communication
Male
Nurse-Patient Relations
Nurses
Nursing
Nursing Education Research
Oncology
oncology nurses
Oncology Nursing - education
Patient Simulation
Program Evaluation
Roter Interaction Analysis System
Skill development
Swiss Cancer League
Switzerland
training programme
Verbal Behavior - classification
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Summary:langewitz w., heydrich l., nübling m., szirt l., weber h. & grossman p. (2010) Swiss Cancer League communication skills training programme for oncology nurses: an evaluation. Journal of Advanced Nursing 66(10), 2266–2277. Aim.  This paper is a report of an evaluation of the effectiveness of a communication skills training programme for oncology nurses. Background.  Clinical care for patients with cancer is increasingly being divided between nurses and physicians, with nurses being responsible for the continuity of patient care, and oncologists choosing and explaining the basics of anti‐cancer therapy. Therefore, oncology nurses will profit from evidence‐based communication skills training to allow them to perform in a professional way. Methods.  Between 2003 and 2006 pre‐ and post‐intervention videos of interviews with simulated patients were compared using the Roter Interaction Analysis System. Patient centeredness was assessed by counting segments of appropriate mutual responding to cues and by calculating length of uninterrupted patient speech. Findings.  Appropriate empathic (1·6% vs. 3·2%), reassuring statements (2·3% vs. 3·4%), questions concerning psychosocial information (2·8% vs. 4·0%) increased statistically significantly; utterances containing medical information decreased on the part of nurses (17·8% vs. 13·3%) and patients (8·1% vs. 6·7%); and patients provided more psychosocial information (3·3% vs. 5·7%). The level of congruence and empathic responses to patients’ emotional cues increased statistically significantly, as did the length of uninterrupted speech (3·7–4·3 utterances; all P 
ISSN:0309-2402
1365-2648
DOI:10.1111/j.1365-2648.2010.05386.x