Tel-eNurse Practice: Quality of Care and Patient Outcomes

As a growing specialty, telephone nursing practice requires definition, standardization, and identification of quality indicators and nursing-sensitive outcomes. An informal study was conducted to explore the relationship between telephone nursing quality indicators-assessment, critical thinking, us...

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Bibliographic Details
Published in:The Journal of nursing administration 2001-03, Vol.31 (3), p.145-152
Main Author: Larson-Dahn, Margaret L.
Format: Article
Language:English
Subjects:
Documentation - standards
Humans
Job Description
Models, Nursing
Nursing
Nursing Assessment - standards
Nursing Evaluation Research
Nursing Records - standards
Outcome and Process Assessment (Health Care) - organization & administration
Quality Assurance, Health Care - organization & administration
Quality Indicators, Health Care
Quality of Health Care
Remote Consultation - standards
Specialties, Nursing - standards
Triage - organization & administration
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Description
Summary:As a growing specialty, telephone nursing practice requires definition, standardization, and identification of quality indicators and nursing-sensitive outcomes. An informal study was conducted to explore the relationship between telephone nursing quality indicators-assessment, critical thinking, use of protocols, and continuity of care-found in documentation and nursing-sensitive patient outcomes. Findings provide insight into the telephone process of care and application of critical thinking reflected in documentation and greater understanding of the complexity of telephone nursing practice and integration of care and outcomes.
ISSN:0002-0443
1539-0721
DOI:10.1097/00005110-200103000-00011