Bridging the needs and provisions of quality education and training: an empirical study in Hong Kong industries

Bridging the needs and provisions of quality education and training: an empirical study in Hong Kong industries

Recently, significant shifts of competitive edge in industry have been sharpening the needs for quality education and training (QET). "Quality" is conformance to requirements and customer satisfaction. In this context, the authors initiated a two-stage empirical study to investigate the ma...

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Bibliographic Details
Published in:The International journal of quality & reliability management 1999-11, Vol.16 (8), p.792-810
Main Authors: Pun, K.F, Chin, K.S
Format: Article
Language:eng
Subjects:
Customer satisfaction
Education
Employees
Executives
Focus groups
Middle management
Philosophy
Process controls
Provisions
Quality
Quality control
Quality improvement
Quality management
Quality of education
Statistical analysis
Strategic planning
Studies
Total quality
TQM
Training
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Summary:Recently, significant shifts of competitive edge in industry have been sharpening the needs for quality education and training (QET). "Quality" is conformance to requirements and customer satisfaction. In this context, the authors initiated a two-stage empirical study to investigate the managerial views about the requirements and provision status of QET in Hong Kong. A random sample of 130 organizations was selected. Through a focus group study, 30 QET elements were consolidated under four categories of customer value and market focus, quality engineering and management, process analysis and improvement, and human resource focus. A subsequent mass survey examined the hypothesized links between the QET needs and provisions, and investigated specific QET requirements of top management, middle management and front-line personnel. This paper contributes to identifying the needs of, assessing the provision of, and garnering company-wide support and commitment towards QET in relation to sustaining organizational performance and competitiveness.
ISSN:0265-671X
1758-6682