Performance Measures in the Employee Assistance Program

This article provides a description of current performance measurements that are often used within the Employee Assistance (EA) Field. There has been difficulty in the EA field in evaluating various aspects of EAP service delivery due to the many variations on how components of the Employee Assistan...

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Bibliographic Details
Published in:Employee assistance quarterly 2004-01, Vol.19 (3), p.45-58
Main Authors: Courtois, Paul, Hajek, Mandie, Kennish, Renee, Paul, Rich, Seward, Karen, Stockert, Timothy J, Thompson, Christina
Format: Article
Language:English
Subjects:
Employee Assistance Programs
Evaluation
Measurement
Measures (Instruments)
Program Evaluation
Workers
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Summary:This article provides a description of current performance measurements that are often used within the Employee Assistance (EA) Field. There has been difficulty in the EA field in evaluating various aspects of EAP service delivery due to the many variations on how components of the Employee Assistance Program (EAP) are measured. The goal is to create a common set of measures with established benchmarks that would allow for evaluation & comparison of performance across EAP organizations. 1 Figure, 1 Appendix, 6 References. Adapted from the source document. COPIES ARE AVAILABLE FROM: HAWORTH DOCUMENT DELIVERY CENTER, The Haworth Press, Inc., 10 Alice Street, Binghamton, NY 13904-1580
ISSN:0749-0003
DOI:10.10.1300/J022v19n03_04