Southampton University Hospitals NHS Trust: our approach to performance management

Southampton University Hospitals NHS Trust: our approach to performance management

Southampton University Hospitals Trust has developed a performance management strategy which is improving service quality, overcoming interdepartmental blockages and delivering significant savings with greater departmental ownership and commitment. The strategy also offers a solution to the age-old...

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Bibliographic Details
Published in:International journal of health care quality assurance 1998, Vol.11 (4), p.134-136
Main Author: Mittler, Stephen J
Format: Article
Language:eng
Subjects:
Cost control
Cost improvement
Departments
Employment security
Health care
Hospitals
Performance management
Pharmacy
Quality
Quality control
Quality of service
Southampton
Studies
Universities
User needs
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Summary:Southampton University Hospitals Trust has developed a performance management strategy which is improving service quality, overcoming interdepartmental blockages and delivering significant savings with greater departmental ownership and commitment. The strategy also offers a solution to the age-old problem of if and when to market test by doing this only when it is apparent the in-house team cannot deliver the required level of performance. This is achieved by agreeing the initiating key targets to reach or improve on high levels of performance using a variety of techniques including benchmarking, value management and external technical advice.
ISSN:0952-6862
1758-6542