Design of a product-focused customer-oriented process

In an increasingly dynamic world where both needs and technologies are changing rapidly, especially in applications such as e-commerce systems, there is a requirement for whole-life and measurable customer-oriented processes (CoPs) for systems and software development. In the pursuit of delivering ‘...

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Bibliographic Details
Published in:Information and software technology 2000-11, Vol.42 (14), p.973-981
Main Author: Elliott, J.J
Format: Article
Language:English
Subjects:
Customer satisfaction
Process design
Process planning
Product quality
Programming
Software
Software quality
Software systems
Studies
System measurement
Systems design
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Summary:In an increasingly dynamic world where both needs and technologies are changing rapidly, especially in applications such as e-commerce systems, there is a requirement for whole-life and measurable customer-oriented processes (CoPs) for systems and software development. In the pursuit of delivering ‘fit for purpose’ systems, the design of a CoP requires a holistic approach to understanding, engineering, managing and evolving the system and software needs and requirements. This paper summarises the CoP concepts and requirements, describes some evaluation results and proposes the way ahead.
ISSN:0950-5849
1873-6025
DOI:10.1016/S0950-5849(00)00149-X